SHIPPING & RETURNS

Shipping
What Shipping Company do you Use?
RC Hobby Studio offer shipping service as well, after product order confirmed, we will get shipping options for you, including shipping cost and delivery time, then you decide which way you prefer.

For Sample delivery time (if need confirm sample first)?
The shipping time is depending on delivery destination and product you ordered (weight), we choose the fastest and safest shipping method for you based on your situation, and you will get an email notofication about which shipping method your order will be delivered once your order confirmed.

Registered Airmail Country / Area Estimated Time
United States, Canada 10-35 business days
Australia, New Zealand, Singapore 10-35  business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 10-35 business days
Brazil 15-45 business days
Russia 15-45 business days
Other countries 10-45 business days
ePacket Shipping Worldwide 10-15 business days
DHL Shipping Worldwide 3-7 business days
EMS Shipping Worldwide 5-9 business Days

NOTE: Please note that the shipping time not include 2-3 days order processing time, and may be affected by many reasons, like bad weather, customs clearance and big strike in destined country. We can not 100% guarantee the orders will deliver to your end within the estimated date.

Returns
Can I Return the Goods to RC Hobby Studio?
If you are unhappy with your purchase for any reason,you can return them back to us.
All the products that purchased from RC Hobby Studio come with 30 days warranty. The return must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept manually damaged parts or items that have been modified.
Should your product be faulty, please photograph the parcel and its contents (For some products, a short video is required). The photos must show products, parcel and packing materials clearly. You may return it back to us for a full refund or replacement.
Please note that the 30 days warranty is for problems resulting from manufacturing defects. Damaged caused by improper installation, use or damage will not be covered.

Can I Get a Full Refund?
The refund may not include shipping costs. For those orders with free shipping, the actual shipping cost will be deducted from the refund.

My Product is Broken, Can I Return for Repairing?
If the products are damaged resulting from improper installation / use or after long-time use, and you would like to return back for repairing. The shipping cost of sending back should be pre-paid by your end. After repairing, we will send the products to you via Registered Airmail. If you would like to choose other shipping methods, you will need to pay the extra shipping cost by yourself.

Where Should I Return To?
For returning an item, please ship to:
Address:Room 305, Building No.13, Banyuan 2ed Industrial Park, Baoan District, Shenzhen, China.
Zip code: 518102
Phone Number:+8618802080809(not a hot line, just for local postman)
Contact: Ross Bi (Please declare low value,e.g 5 USD, DON'T declare as sport cam or something looks expensive)
Please also include a note about your personal Info and the problems.
1.Your order number with MDVRonline.com(very important)
2.Your Detailed shipping address
3.Why you have to return it?
4.What do you need us to do?
5.Which part is broken?
6.Any problem you can find so far with the returned item.
Note:Returned Package without a detailed information like order number,problem explanation and shipping back address will not be accepted.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.
Please contact our customer service at: info@rchobbystudio.com before returning back for the detailed address information. Once we receive the returning goods, we will send the replacements or the refund to you.